Shopping & service

Seller information

ChiuHouse Café is our public brand. The seller for online transactions is 彰啡商行.

• Seller: 彰啡商行
• Representative: 邱紹恩
• Tax ID: 60913286
• Business address: 彰化縣彰化市平和里林森西路9-1號
• Phone: 0921-391762
• Official LINE: @457krqac

Orders and payment

Your order is placed when you submit it on the website. The website order record and the shop’s order system determine its contents.

Payment is by bank transfer, checked manually by the shop. We do not offer credit cards, third-party payment processing or automatic payment reconciliation.

Please complete your transfer within 3 days of placing your order. The receiving bank and full account number appear on the order page. The account holder is 邱紹恩; you may pay into either the Cathay United Bank or CTBC Bank account.

After transferring, you can report the last five digits of your account on the order page to help us match the payment. An unreported transfer does not mean the order does not exist.

“Save order details in LINE” helps you keep a copy and contact us. It does not create or confirm another order. You must still press Send in LINE.

Delivery and shipping fees

Delivery is by 7-ELEVEN store-to-store pickup or home delivery.

Shipping is based on the number of items, regardless of delivery method: NT$60 for 1 item; free for 2 or more items, including mixed products. Each sale package counts as one item; a 10-pack counts as one item.

We use the store code, store name or delivery address you enter. To change delivery method before reporting a transfer, cancel the order, return its items to your cart and check out again.

We do not promise a fixed dispatch date. We will contact you about preparation and dispatch through our official LINE account or by phone.

Cancelling an order

If an order is unpaid and no transfer has been reported, you can cancel it on the order page, or cancel and return available items to your cart to check out again. Submitting again creates a new order number.

If you have already made a bank transfer, please do not cancel or change the order yourself. Report the transfer first or contact our official LINE account.

Orders with a reported transfer or confirmed payment cannot be cancelled or changed through the website. Please contact us through our official LINE account or by phone.

The shop may also cancel unpaid orders past their payment deadline. Orders with a reported transfer or confirmed payment are not automatically cancelled; we will help check the actual circumstances.

Once goods have been dispatched, we do not promise immediate unilateral cancellation. Further handling depends on delivery circumstances, the seven-day right to withdraw, or any defect, incorrect item or damage.

Seven-day right to withdraw and returns

This is an online distance transaction. Within seven days of receiving the goods, you may return them or give written notice to withdraw from the contract, without giving a reason or paying an additional charge.

We do not exclude this seven-day right simply because products are food. If a particular product qualifies for a legal exception and we intend to exclude the right, we will clearly state this on that product before purchase. The coffee and tea currently sold in our regular range have no such exclusion.

To arrange a return, please first contact our official LINE account or call us. We will confirm collection or return arrangements based on the order and goods. If we agree that you will post the goods back, the receiving location will be ChiuHouse Café at No. 9-1, Linsen West Road.

Defects, incorrect items or delivery damage

Please inspect your goods promptly after receiving them.

If an item is defective or incorrect, or the parcel was damaged in transit, contact our official LINE account or call us. Please provide your order number and photographs where possible.

These issues are separate from the seven-day right to withdraw for a change of mind. Neither replaces the other.

Refunds

Once a refund case is confirmed, 彰啡 processes the refund manually by bank transfer and will confirm a suitable receiving account with you. There are no automatic refunds or credit-card reversals.

Where the seven-day right to withdraw applies, we will refund the amount paid within fifteen days, counting from the day after we collect the goods or receive your returned goods.

Other refund cases are handled after checking the actual order, payment and product circumstances. An unpaid order that is cancelled has no payment to refund.

Receipts

The shop is currently exempt from issuing uniform invoices and provides receipts as needed for transactions.

The details on the order page are an order record, not a uniform invoice. We do not provide electronic invoices.

Personal data and privacy

The data collector is 彰啡商行. We collect data to place and fulfil orders, confirm transfers, contact you about delivery and let you look up your orders.

We collect the recipient’s name, mobile number, home-delivery address or 7-ELEVEN store details, order contents, and transfer information you choose to report (the receiving account and last five digits of the sending account). We do not currently collect email addresses, and checkout has no customer-notes field.

You may choose to sign in with LINE. We obtain and store your LINE user identifier and the login and account-linking records needed to identify your account, keep you signed in and show your orders. We do not store your LINE password or access token, and we do not request your email address.

New orders placed while signed in are linked to your account. Earlier guest orders require order verification and your explicit action to add them; we do not merge orders based only on a name or phone number. You can still check out and look up orders as a guest without signing in with LINE.

Shop staff use the data in the order system. You make the bank transfer yourself. Store and address details needed for 7-ELEVEN pickup or home delivery are used only to send goods to your chosen destination. We do not give data to advertising or analytics companies.

Data is stored in Taiwan, Republic of China. We use and retain relevant data as necessary for orders, payment, delivery, customer service and legally required transaction records. Transaction or accounting records that must be retained by law are kept for the legally required period; other personal data is retained for as long as necessary for its collection purpose.

To access or correct your data, or exercise your personal-data rights, contact our official LINE account or call us. If relevant transaction data must still be retained by law, necessary records will be kept for the statutory retention period.

Without a name, mobile number and delivery details, an order cannot be placed.

The website uses only essential functional records for the cart, sign-in, order lookup and page operation. There is no advertising tracking or analytics tooling.

Contact and consumer complaints

For order questions, cancellation, damage, incorrect items, returns, refunds or consumer complaints, please contact us through the following channels.

• Primary: ChiuHouse Café official LINE @457krqac
• Secondary: 0921-391762